Unable to see Public Teams or join them

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My customer had an issue where public teams are no longer showing in Teams application or Browser, whenever you go to “Join Team” or “Create Team”

Also, something weird is that the search box on the right hand of the screen was missing, so the screen that they were seeing, was similar to the following one:

searchteams

So in order to solve that, you need to do the following:

  • Access to https://admin.teams.microsoft.com with at least a Teams Administrator role in the company
  • Go to Org-Wide Settings –> Team Settings
  • At the bottom of the Teams settings, there is a Search by Name section. Ensure this is turned OFF

Once this has been turned off, it takes about 30 minutes for the tenant to update with the changes. Take into account that some changes done via UI will take up to 24 hours (in some cases I faced it)

If you go back to ‘Join or create a team’ you should see the search box and the public teams. Probably you will need to clean cache in the browser and in the Teams App ( https://albandrodsmemory.wordpress.com/2019/01/04/microsoft-teams-how-to-clean-cache )

Hope it helps!

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