How to troubleshoot Microsoft Teams

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Many clients are adopting Microsoft Teams as the central tool for productivity and collaboration, it is great to see an application that unifies functionalities like video, call and the collaboration tools from SharePoint as well as the integration with other applications or even third party applications.

But, what happens when the Microsoft Teams application fails? Where we can troubleshoot what is happening?

It is true that we can navigate to the Tech Community to try to research for some information, but its not the best, so how we can obtain more information?

By using the magic key combination: Ctrl – Shift – Alt – 1

We will be able to download a log file:

1file

Where we will see pieces of JSON formatted text and the most interesting part, lines that have time stamp and message level and of course, an error message.

Also, we have the leves categorized as:

 

  • War : Warning
  • Err: Error
  • Inf: Information
So, doing this we will be able to troubleshoot Microsoft Teams, and at least obtain a clue of what the hell is happening with the app.
Hope that helps!

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